Your Rights When Buying Vaping Products Online

When you purchase vaping products from Vaperz online, you have specific consumer rights that protect you. Understanding these rights ensures you can shop with confidence.

Distance Selling Rights

Buying at a distance includes online, from a catalogue, by post, fax, mobile, over the telephone or from a TV shopping channel or interactive TV. When you buy vaping products at a distance, your consumer rights apply in exactly the same way as if you bought the item on the high street.

Under the Sale of Goods Act, all vaping products must be:

  • As described – fit the description given by the retailer (e.g., nicotine strength, flavour, device specifications)
  • Of satisfactory quality – free from defects and built to last
  • Fit for purpose – suitable for vaping and compatible with your device

Your Distance Selling Rights Include

Information Rights

Clear information about the trader, vaping products, services, and your rights before you buy them.

Written Confirmation

Written confirmation of your order and additional information before or soon after you have made your purchase.

Cancellation Rights

Cancel your order anytime from when you place it to (normally) seven working days after the date you received the vaping products and receive a full refund (including standard delivery charges) within 30 days of cancellation.

Delivery Rights

Vaping products being delivered within 30 days after the date of order, unless you agree to a different delivery timeframe.

Refund Rights

A full refund within 30 days if the vaping products are not provided within 30 days or the agreed date, if later.

Important Cancellation Information

If you change your mind about wanting vaping products within the seven day cancellation period, you can cancel your order, send the goods back and ask for your money back. We are not allowed to deduct a restocking charge or administration fee for returned goods.

You may be required to pay for the cost of returning the goods if you are told about this in the pre-contract information and it is a term of the contract. Remember you must take reasonable care of the goods you are returning.

Items You Cannot Return

For health and safety reasons, you are not allowed to send back the following vaping products:

  • E-liquids or vape juices if the seal has been broken
  • Personalised or custom-made vaping devices (e.g., engraved mods)
  • Disposable vapes that have been used
  • Coils or atomizers that have been installed or used
  • Any vaping products that cannot be returned for hygiene reasons

When These Rights Do Not Apply

These rights do not apply to all contracts. Types of contracts where these rights do not apply include:

  • Financial services such as insurance or banking
  • Online auctions (apart from fixed price purchases)
  • Vending machine purchases
  • Contracts involving the sale of land
  • Purchases made from other consumers (private sales)

Need Help?

If you have any questions about your rights when purchasing vaping products from Vaperz, please contact our customer service team:

Phone: 01234 211750

Email: claire@vaperz.co.uk

Address:
Vaperz Ltd
16a Lime Street
Bedford, MK40 1LD
United Kingdom